Definition of chatbot.
A chatbot is a computer program that simulates human conversation through voice commands or text chats or both.
Chatbot, short for chatterbot, is an artificial intelligence (AI) feature that can be embedded and used through any major messaging application.
There are a number of synonyms for chatbot, including “talkbot,” “bot,” “IM bot,” “interactive agent” or “artificial conversation entity.„
Chatbots, also called chatterbots, is a form of artificial intelligence (AI) used in messaging apps.
This tool helps add convenience for customers—they are automated programs that interact with customers like a human would and cost little to nothing to engage with.[1]
Definition of chatbot.
Chatbots, which are automated programs that interact with customers in the same way a human would, are becoming increasingly popular due to advances in artificial intelligence technology. These programs are available in Facebook Messenger and other platforms, as well as as virtual assistants such as Amazon’s Alexa, and can be set up with either machine learning or set guidelines. Chatbots are cost-effective and can be used to engage with customers at any time of the day or week, regardless of their location or time of day. This makes them an attractive option for businesses that do not have the resources to maintain a full-time workforce.
Types of chatbots
- – Scripted/Quick reply bots
This, as the name suggests, is the chatbot used to communicate with the end consumer through a pre-defined set of knowledge bases and technical capabilities that can only respond to predetermined instructions. In this case, the queries must be structured in the language programmed into the chatbot.\
- – Natural Language Processing (NLP) Chatbots
Chatbots are generally considered to be one of the largest uses of AI. The basic idea behind a chatbot is that it uses an Artificial Intelligence (AI) technology — NLP) — to interpret user input — whether it’s text or voice — into an intent for an answer.
In an NLP chatbot, messages are sorted into different categories and then, to get variables for the answer, language processing is done.
- – Service/Action Chatbots
These types of chatbots ask the user to provide relevant information or to take a specific action in order to fulfill the user’s request. This type of chatbot is widely used in the Airline industry. Customers use these chatbots to check their flight bookings, price of flight reservations, and status.
- – Social Messaging Chatbots
The use of social messaging chatbots allows customers to interact directly with the bot in the same manner as if they were communicating with family or friends, by integrating the chatbot into the social messaging platform. These social messaging chatbots can be found in a variety of platforms, including Messenger, WhatsApp, Telegram, and Slack.
- – Context Enabled Chatbots
Contextual chatbots are the most advanced type of conversational bots. These types of chatbots use Machine Learning (ML) and Artificial Intelligence (AI) to remember previous conversations with specific users. These bots learn and evolve over time based on the user’s experience. Some examples of contextual chatbots include Google Assistant, Siri and Alexa.
Voice enabled chatbots create a one-of-a-kind experience for users. A voice enabled chatbot responds to a user’s voice when they speak, acts on their request, responds to their questions, and performs many creative tasks. Businesses can create their own voice-enabled chatbot using TTS and voice recognition APIs.
List of Popular AI Chatbots
- – ProProfs ChatBot
- – Mitsuku – Pandorabot
- -Botsify
- – MobileMonkey
- – Imperson
- – Bold360
- – Meya AI
- – Aivo
- – ManyChat
- – ItsAlive
- – FlowXO
- – Chatfuel
- – HubSpot Live Chat
-
The benefits of using AI Chatbot
There are many advantages to using AI chatbots.
They can improve customer satisfaction.
Chatbots are 4x more effective in selling products than inexperienced employees.
Companies can save money by using AI-powered chatbots.
AI-powered chatbots can provide detailed insights about customers, which can be used to enhance products and services.
The benefits of using AI Chatbot
Chatbots are applications that utilize sophisticated NLP algorithms to comprehend and respond to human speech. With each conversation, the chatbot is continually refined and adapted to the customer’s preferences and behaviors. Additionally, the chatbot applications can be used to segment customers, gather customer information, and provide customer insights in the form of reports.[4]
The use of a chatbot builder tool
A chatbot builder is a tool used to create an artificial intelligence (AI) chatbot. Some chatbot builders enable you to build a chatbot without any code.
Chatbots can be created and added to your website using a drag-and-drop (D&P) template.