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Chatbots

Examples of Chatbots

 
 Definition of chatbot.

A chatbot is a computer program that simulates human conversation through voice commands or text chats or both.

Chatbot, short for chatterbot, is an artificial intelligence (AI) feature that can be embedded and used through any major messaging application.

 There are a number of synonyms for chatbot, including “talkbot,” “bot,” “IM bot,” “interactive agent” or “artificial conversation entity.„

Chatbots, also called chatterbots, is a form of artificial intelligence (AI) used in messaging apps.

This tool helps add convenience for customers—they are automated programs that interact with customers like a human would and cost little to nothing to engage with.[1]

 

Definition of chatbot.

Chatbots, which are automated programs that interact with customers in the same way a human would, are becoming increasingly popular due to advances in artificial intelligence technology. These programs are available in Facebook Messenger and other platforms, as well as as virtual assistants such as Amazon’s Alexa, and can be set up with either machine learning or set guidelines. Chatbots are cost-effective and can be used to engage with customers at any time of the day or week, regardless of their location or time of day. This makes them an attractive option for businesses that do not have the resources to maintain a full-time workforce.

 

Types of chatbots
  • – Scripted/Quick reply bots

This, as the name suggests, is the chatbot used to communicate with the end consumer through a pre-defined set of knowledge bases and technical capabilities that can only respond to predetermined instructions. In this case, the queries must be structured in the language programmed into the chatbot.\

 

  • – Natural Language Processing (NLP) Chatbots

Chatbots are generally considered to be one of the largest uses of AI. The basic idea behind a chatbot is that it uses an Artificial Intelligence (AI) technology — NLP) — to interpret user input — whether it’s text or voice — into an intent for an answer.

In an NLP chatbot, messages are sorted into different categories and then, to get variables for the answer, language processing is done.

 

  • – Service/Action Chatbots

These types of chatbots ask the user to provide relevant information or to take a specific action in order to fulfill the user’s request. This type of chatbot is widely used in the Airline industry. Customers use these chatbots to check their flight bookings, price of flight reservations, and status.

 

  • – Social Messaging Chatbots

The use of social messaging chatbots allows customers to interact directly with the bot in the same manner as if they were communicating with family or friends, by integrating the chatbot into the social messaging platform. These social messaging chatbots can be found in a variety of platforms, including Messenger, WhatsApp, Telegram, and Slack.

 

  • – Context Enabled Chatbots

Contextual chatbots are the most advanced type of conversational bots. These types of chatbots use Machine Learning (ML) and Artificial Intelligence (AI) to remember previous conversations with specific users. These bots learn and evolve over time based on the user’s experience. Some examples of contextual chatbots include Google Assistant, Siri and Alexa.

 

  • – Voice-Enabled Chatbots

Voice enabled chatbots create a one-of-a-kind experience for users. A voice enabled chatbot responds to a user’s voice when they speak, acts on their request, responds to their questions, and performs many creative tasks. Businesses can create their own voice-enabled chatbot using TTS and voice recognition APIs.

 

 List of Popular AI Chatbots
  • – ProProfs ChatBot
  • – Mitsuku – Pandorabot
  •  -Botsify
  • – MobileMonkey
  • – Imperson
  • – Bold360
  • – Meya AI
  • – Aivo
  • – ManyChat
  • – ItsAlive
  • – FlowXO
  • – Chatfuel
  • – HubSpot Live Chat
  •  
The benefits of using AI Chatbot

There are many advantages to using AI chatbots.
They can improve customer satisfaction.
Chatbots are 4x more effective in selling products than inexperienced employees.
Companies can save money by using AI-powered chatbots.
AI-powered chatbots can provide detailed insights about customers, which can be used to enhance products and services.

 

The benefits of using AI Chatbot

Chatbots are applications that utilize sophisticated NLP algorithms to comprehend and respond to human speech. With each conversation, the chatbot is continually refined and adapted to the customer’s preferences and behaviors. Additionally, the chatbot applications can be used to segment customers, gather customer information, and provide customer insights in the form of reports.[4]

 

 

 The use of a chatbot builder tool

A chatbot builder is a tool used to create an artificial intelligence (AI) chatbot. Some chatbot builders enable you to build a chatbot without any code.

Chatbots can be created and added to your website using a drag-and-drop (D&P) template.

Source: https://www.softwaretestinghelp.com/best-ai-chatbots/https://www.creyoface.com/chatbot-conversation-builder-tool

Smartsupp chatbot builder tool

Source: https://www.creyoface.com/chatbot-conversation-builder-tool

Chatbot Market Growth Rate

Source:  https://www.softwaretestinghelp.com/best-ai-chatbots/

 Duolingo chatbots

Duolingo bots are currently available for users who are interested in learning French, Spanish or German. These bots include Chef Robert, the Driver Renée and Officer Ada.

The bots will respond to your answers in a variety of ways (and will correct you as needed), but the main goal is to simulate a real conversation with you.

Duolingo bots also offer a level of flexibility in the answers you provide. Most language-learning programs simply aren’t built for this level of flexibility. For example, there are many ways to greet someone on Duolingo, but most of the time the service will only accept one answer. When you are completely stuck for words, you can click the “help my reply” button and get some suggested answers.


 

Source: https://www.quest.com/solutions/active-directory/what-ishttps://myapple.pl/posts/12581-duolingo-chat-bot-kolejny-sposob-na-nauke-jezyka-obcego-active-directory.aspx

Duolingo chatbot

Source: https://www.youtube.com/watch?v=zWd8c2YnDok

 Chatbot.pl

A virtual assistant (or virtual advisor) whose role is to communicate with an internet user who is visiting a website. The primary role of the virtual assistant is to communicate with Internet users (or even many at once).

The software of the virtual assistant recognizes the question and attempts to match it with an answer. If the user’s question is difficult to understand (or there isn’t an answer in the knowledgebase), the chatbot will try to match it with one of the ‘emergency’ statements. Alternatively, the chatbot will learn from the user and use this knowledge the next time they ask the same question.

In addition to providing answers to questions, the virtual assistant tries to direct the conversation itself (line dialogue). For example, the virtual assistant may ask questions related to the company’s activities or to present an offer.

What is a chatbot

Source: https://www.youtube.com/watch?v=o9-ObGgfpEk

Cleverbot

Cleverbot is a web-based chatbot that uses an AI algorithm to communicate with people. It was developed by British AI researcher Rollo Carpenter. Unlike some other chatbots, Cleverbot’s responses aren’t programmed. Instead, it learns from people’s input: people type into the box under the Cleverbot logo, and the algorithm finds all keywords or a phrase that matches the input. Then, it searches through its saved conversations and responds to the input based on how a human reacted when asked, partially or completely, by Cleverbot.

Source: https://www.cleverbot.com

Akinator

During the course of the game, Kinotator attempts to identify the character of the player’s choice, whether it be a fictional character or a real-life one, by posing a set of questions. Before the questionnaire is initiated, the player must form an image of a real-life or fictional character, and Kinotator will begin the questionnaire with a series of possible answers, such as ‘Yes’, ‘No’, ‘Probably’, ‘Probably not’ and ‘Don’t know’. If the answer is reduced to a single probable answer before the twenty-five questions have been asked, Kinotator will automatically ask if the chosen character is correct. If the character is incorrectly guessed several times, the player will be prompted to enter their name, which will expand Kinotator’s database of possibilities.

 

Source: https://pl.akinator.com/

SimiSimi

Users can initiate a dialogue with a chatbot through the use of artificial intelligence. The chatbot can respond to any query and can provide a range of responses, from helpful to offensive. Additionally, users have the option to disable “bad words” in the chatbot settings. SimSimi users can also ‘Teach’ the chatbot by entering any text, phrase, or response they desire, which the chatbot can then use as a response for other users if they have asked the same question.

 

Source: https://www.malavida.com/en/soft/simsimi/android

Perfectbot

K2Bots’ PerfectBot helps you adjust your customer service with the rapid increase in online sales. PerfectBot solves 200 of the top 100 customer issues correctly. PerfectBot can solve 200 of the 100 most common online store customer issues related to order, return or complaint.

K2Bots PerfectBot works with live chat and genesys cloud, two of the top customer service support tools where conversations are tracked and escalations are initiated. PerfectBot stands out for providing correct answers.

 

Source: https://www.quest.com/solutions/active-directory/what-is-active-directory.aspx

Tay- Microsoft Twitter chatbot

Source: https://www.techrepublic.com/article/why-microsofts-tay-ai-bot-went-wrong/

Mindsay

Mindsay’s conversational AI is designed to help you easily build customized automated processes so you can provide better, faster customer service.

Mindsay’s virtual assistants even take care of qualifying leads, so your agents can focus their time on more complex use cases.

 

Source: https://www.youtube.com/watch?v=HsLup7yy-6I

Facebook Messsenger chat bot integration

A chatbot is an automated messaging program that utilizes artificial intelligence to communicate with individuals. It is a Facebook Messenger bot that lives within the platform, allowing it to interact with the approximately 1.3 billion individuals who use the platform on a monthly basis. Chatbots are capable of responding to questions, providing answers, and completing tasks. Additionally, they can provide tailored online shopping experiences and even generate sales.

 

P-Bot

This online chatbot provides a platform for open learning, allowing users to customize the bot responses and add new variations. Upon saving the knowledge base, users will be able to view the learning results in real-time. The bot is taught by the entire Internet community, and the answers provided do not necessarily reflect the views of the authors.

 

Source: http://p-bot.ru/en/

Whatabot

How would humans interact with an AI?
Some people are skeptical, while others enjoy the conversation. We use these questions to build our AI and look at real-world applications for AI technology.

What is David?
David is an AI that learns by interacting with people. Talk to him. He may have a few questions, and we appreciate your patience.

What does David want to know?
Our AI is currently focused on music, but it can be easily adapted to cover a wide range of topics such as Business, Finance, Science, Education, Travel and ecommerce.

Source: https://www.wotabot.com

Facebook Messenger chat bot integration

Source: https://blog.hootsuite.com/facebook-messenger-bots-guide

Literature:

 

[1]   Source: [Online], Available at: https://medium.com/finwintech/what-are-the-different-types-of-chatbots-c99cdd6b3248, Accessed [26 September 2022]

[2]   Source: [Online], Available at: https://medium.com/finwintech/what-are-the-different-types-of-chatbots-c99cdd6b3248, Accessed [26 September 2022]

[3] Source: [Online], Available at: https://www.softwaretestinghelp.com/best-ai-chatbots, Accessed [26 September 2022]

[4] Source: [Online], Available at: https://www.softwaretestinghelp.com/best-ai-chatbots, Accessed [26 September 2022]

[5] Source: [Online], Available at: https://techcrunch.com/2016/10/06/duolingos-chatbots-help-you-learn-a-new-language, Accessed [26 September 2022]

[6]Source: [Online], Available at : https:/en.akinator.com/game, Accessed [26 September 2022]

[7] Source: [Online], Available at :  https://www.wotabot.com, Accessed [26 September 2022]